ninetendo my ds will not let me start a new game?

I was a game for the Nintendo DS and I wanted to start a new game and wonldnt let me. I tried everything from lighting to be off again. still not let me. Is there anything wrong? I'm playing games Petz Catz Clan and will not let me start a new game no matter what

What game is it? Do not expect help if they are not descriptive.

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